frequently asked questions

During our Black Friday event you can not combine discount codes or combine shipping for multiple orders.

Yes, shipping and handling charges are calculated based on order weight and delivery destination.

Please note that your order may be subject to import duties and/or taxes imposed by Customs when your order reaches your country. Payment of all duties and taxes is the sole responsibility of the customer. Contact your local Customs office if you have questions about your country’s import regulations.

Your card is charged when you place your order. This goes for pre-orders as well!

This rarely occurs but can happen due to a failed attempt at an order. If you make an order attempt but it is blocked by your bank for incorrect information (incorrect billing zip/3 digit code mismatch/incorrect expiration etc) you may see a pending or processing charge. This is caused by your bank putting a hold on the amount when the order is initially attempted. We refund those charges instantly but the time it takes for those funds to reappear depends on your banking/credit institution. Please contact them for more information. If you have any other questions please contact us at hmponlineorders@gmail.com

We accept returns within 30 days of receipt.

We will issue refunds or exchanges for any reason on unworn/unwashed apparel. We will issue refunds or exchanges for defective products.

Please pack the merchandise you wish to exchange/refund securely and send the package to the following address:

Holy Mountain Printing

Returns

2810 Yonkers Rd Unit 1D

Raleigh NC 27604

Please include a note telling us:

Your order number Your name and contact information Reason for return/exchange If exchanging what item/size you would like instead

Additionally, if you are planning on exchanging please contact us ahead of time to insure the item you would like to exchange for is in stock. Please be aware that you will be responsible for the cost of shipping the new item back to you. However, we’re more than happy to assist in any way that we can. Shipping costs are non-refundable.


Please email us at hmponlineorders@gmail.com with any questions you may have.

Shirts: Click Here

You should receive an email from hmponlineorders@gmail.com at the time of shipment. If you don’t see it please check your spam folder!

Many international customers request that their packages be shipped through package forwarding facilities. While we understand the appeal of such companies we do not recommend such services. If you chose to use one we can not help locate a package after it has arrived at their facility. Due to the frequency that these facilities are used to facilitate fraud, we reserve the right to cancel and refund any orders using said facilities as we see fit.

If your package has not shipped yet, please contact us asap at hmponlineorders@gmail.com or through our contact form. With your name, order number and updated shipping information.

If your order has already shipped we will have to wait for the package to be returned to us, at that time we will be able to reship that out to you. The customer will also be responsible for the cost of reshipment due to an incorrect address.

If you need to cancel an order please contact us asap. Once an order has been shipped we are unable to cancel but you can ship that back for a refund. Shipping costs, once shipped are non-refundable.

Sure, if you need to combine two orders email us asap at hmponlineorders@gmail.com If 1 order has already shipped we will be unable to do so. We will then refund the appropriate amount of shipping.

If you have pre-ordered item(s) in your order, all items will ship once that pre-order is available. If you would like your other items earlier please place a separate order

Processing times vary but we ship as quickly as possible.

The USPS requires anything over a pound ship out priority mail. Unfortunately, we don’t have anything to do with this!

The times quoted during checkout are an estimate provide the USPS and are for transit times only. These do not include processing times.

Shipping times are the times quoted during checkout by the USPS and are their estimates for transit time. Such as 2 or 3 shipping or 4-5 day shipping.

Processing times are the time it takes from when you place your order until the time it leaves our facility. Please keep in mind that processing times are not included in the times quoted during checkout.

International orders are a bit more difficult to predict as the bulk of the time is spent going through customs. It can vary drastically country to country but averages 2-3 weeks. However, as long as 8 weeks can be normal depending on the location. Times are also increased during the Holidays and other busy seasons. For faster arrival, USPS does offer Priority International shipping at a higher cost. Priority International is required for higher weight packages

Your tracking email will continue to work until your package is delivered. Unfortunately once a package leaves the US it becomes harder to track. If the package is scanned by country it is being sent to, upon arrival you will be able to see that information (as will we) on the USPS tracking page provided when your order is shipped. Occasionally the package won’t update again until after delivery or not at all after leaving the US. We are unable to find out any additional information. Please reach out to your local customs office or postal delivery service for more information.

It is possible you will be charged a customs fee, though we do everything possible to help you avoid those. Any additional fees are not from Holy Mountain Printing and any customs/import fees and/or taxes are the sole responsibility of the customer. Please check with your local customs office for more information.

Due to the unpredictability of international postage deliveries, we DO NOT guarantee delivery of orders to international addresses. We are unable to refund international orders that are lost in transit. Rest assured however that we do have an international delivery success rate of 99%. There are rare instances, however, when an item leaves the US and is then delayed (or lost) by another country’s postal service. Please keep in mind that it is entirely normal for international orders to take as long as 8+ weeks in certain countries for international orders to clear customs. We recommend reaching out to your local postal service or customs office for more information. Unfortunately, if a package is lost after leaving the US there is nothing we can do about this.

Email us at hmponlineorders@gmail.com

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